Last Updated: 2025
Thank you for choosing our services/products. We aim to provide the best experience to every customer. Please read our Refund Policy carefully to understand the conditions under which refunds may be issued.
1. General Refund Terms
Refunds are issued only under eligible conditions mentioned below.
All refund requests must be submitted through our official email or contact form.
Processing time for refunds is 5–10 business days after approval.
Refunds will be credited to the original payment method only.
2. Eligibility for Refund
A refund may be approved under the following circumstances:
For Services
Service was not delivered as committed.
Delay in service beyond the promised timeline (only if delay is not caused by the client).
Major errors in delivered work that remain unresolved.
For Products
Product received is damaged, defective, or incorrect.
Product is unused, with original packaging intact.
Return request is raised within 48 hours of delivery.
3. Non-Refundable Cases
No refunds will be issued for the following:
Change of mind after purchase.
Delays caused due to incomplete information from the customer.
Digital products, downloadable items, or personalized/custom orders.
Services already delivered or partially completed.
Offers, discounts, sale items, or promotional packages.
4. Cancellation Policy
Orders/services can be cancelled within 24 hours of purchase.
After 24 hours, cancellations may not be possible if work has already started.
is the property of SRSAI and cannot be used without written permission.
5. Return Process (For Products)
If your product is eligible for a return:
Contact us at [email/phone] within 48 hours of delivery.
Share images/videos of the product showing the issue.
After approval, we will arrange pickup or guide you on shipping the product back.
Refund will be processed once the product is received and inspected.
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your bank or payment provider.
If still unresolved, reach us at [support email].
7. Contact Us
If you have any questions regarding our Refund Policy, feel free to contact:
Phone: [your phone number]
Address: [business address]